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Ovalcreek.com Spam Policy |
What is Spam
Unsolicited e-mail (UCE), commonly know as "spam" is one of the more heated issues on the Internet. This is partially because of the tremendous number of unsolicited e-mails received by some individuals (often more that 50 per day), and partially because of the damage and expense the advertising method itself causes.
Many other problems are generated when the UCE senders try to avoid the hassles of bounced e-mail and complaints by spoofing and forging header information. The bounced e-mail is often sent to an unsuspecting, innocent user, who often has to bear the brunt of angry victims. In a further attempt to hide their identity, some "spammers" hijack third party servers, sometimes causing server crashes and system damage, as well as the additional data transfer cost.
This barely begins to scratch the surface of the "spam" issue. Further information can be found at the site listed below:
http://spam.abuse.net
Ovalcreek.com Spam Policy
Complaints about our customers
Ovalcreek.com investigates all complaints received regarding spam alleged to be from our clients. If we feel that our client has been involved with spamming we will bring into effect our 3 strike procedure - the client will be sent 2 warnings, if further violation of our policy occurs the account will be suspended.
Please note that the spam may not be sent via our mailservers, removing the control that we have to prevent it occuring.
It is very important to remember that unsolicited e-mailings often have forged header information and innocent domains are caught in the angry crossfire that follows. Please remember that just because the domain name ovalcreek.com or a domain name we host may show up in several unsolicited e-mailings they do not necessarily have anything to do with them.
If you have received an email that you believe was sent by one of our customers, please forward the message in it's entirety including all headers (very important) to abuse@ovalcreek.com for our review.
Information for our customers
Our spam policy forbids the transmission of certain types of e-mail. There are many reasons for not accepting bulk e-mail. Bulk e-mail can be acceptable under the circumstances outlined below:
- You should have a prior relationship with the person receiving the e-mail, and they should be aware that they will be receiving e-mail from your domain.
- If you have a subscription list, there should be a confirmation e-mail sent to the address before that address is added.
- There should always be a way to quickly and easily unsubscribe from the list included in each e-mail, and all unsubscription requests should be quickly honored. 4) A valid "From:" and "Reply to" address must be included with each message.
The following items would violate our policy:
- Any kind of forged header information.
- Lists which include "harvested" addresses.
- "Targeted" e-mail lists.
- Using a script on your site to send bulk or unsolicited e-mail.
- Using an autoresponder at your site to send bulk or unsolicited e-mail.
Please note that this includes all domain names, IP addresses, and e-mail addresses at a site.
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